How AI Affect The Telecom Industry!

Telecommunication is one of the fast-growing industries that uses artificial intelligence (AI) in many aspects in order to enhance customer experience and improve the network cabling reliability. With the availability of AI, telecoms increase the quality of their services that allow the customers to experience the best and first-class amenities. It includes personalization to product quality, from customer experience to delivery, and from complaint handling to social responsibility. 

With the increasing demand for higher quality services, the telecom industries collecting the vast amount of data from devices, geolocation, detailed customer profiles, billing data and more.  Telcom industries make the use of AI power to process and analyze the culled data in order to extract actionable insights and provide better customer experience. It will increase the overall revenue of the business through new products and services. However, here we explain in detail how AI affect the telecom industry: 

Provide Self-Optimizing Networks 

AI helps communication service providers (CSPs) by building self-optimizing networks. It has an ability to automatically adapt and reconfigure the networks based on traffic information by region and time zone. In addition, it can also automatically detect and predict the network anomalies and proactively fix the problems before it negatively impacts the customer’s experience. The Self Organizing Network (SON) of AI can self-analyze and self-optimize the networks in order to provide more efficient and consistent quality services.   

Offer Full-Time Customer Support Through Chatbots 

Telecom industries are using artificial industries to improve their customer service by using virtual assistants and chatbots. They can automate and scale responses to customers’ requests, which dramatically cuts business expenses and improves customer satisfaction. With the use of virtual assistants, telecoms get a massive number of support requests for set up, installation, troubleshooting, and maintenance.

 

AI allows the operators to implement self-service capabilities that help customers how to install and operate their own devices. Chatbots works as a gatekeeper that analyzes the requests, learn the route and answer to customers queries accordingly. 

Without human involvement, it also provides information to customers about other products and services that might engage them to show interest. The speciality of chatbots is they can handle the bulk of customers at the same time. The company’s voice remote is useful for individuals who want to search through voice search instead of hitting buttons.  

Robotic Process Automation (RPA)  

The Robotic Process Automation is the technology that automates the business process and allows the organizations to automate the task just like a human. It is based on AI and machine learning that has capabilities to handle high-volume repeatable tasks like queries, calculations, and maintenance of records and transactions. RPA emulate and integrate the actions of a human in order to execute the business process. 

RPA is essential to bring greater efficiency to telecommunications functions and can easily manage office operations. This technology eliminates the workload of CSPs staff by streamlining the execution of complex and time-consuming processes like data entry, billing and order fulfillment. It will not only rule-based tasks more efficiently but also more accurately.  

Analyze & Predict the Issues 

Predictive maintenance enabled by AI that helps the CSPs to provide better customer services. By utilizing data, algorithms, and machine learning techniques, it can analyze and predict the results. This means operators can use data-driven insights to monitor equipment, learn from historical information, anticipate equipment failure and proactively fix them with the help of communication hardware. 

The cell towers, power lines, data center servers, and set-top boxes are used for this.  These long-term and effective technologies benefit the business to fulfill their strategic goals like creating new customer experiences and dealing efficiently with business needs. This intelligent system will perform better root cause analysis and prediction of issues.  

Bottom Line 

Every business needs higher revenue and ROI. The telecom industries are adopting new techniques of AI in order to increase the overall customer’s experience, plus improve their satisfaction. The telecom enterprises are looking for new AI technologies in managed IT services to effectively fulfil the requirement of customers. AI-powered applications have the ability to understand the customer’s problems and rectify them accordingly. These applications manage, optimize and maintain not only infrastructure but also customer support operations. The above-mentioned points are all examples of use cases where AI positively impacted on telecom industries and add more value in their business sphere.  

All About Structured Cabling: Features, Benefits, and Installation!

Modern industrial buildings like commercial, financial, educational and others, are entangled in a complex system of cable channels that form a single structured system. It includes all telecommunication systems and communications (telephones, Internet, internal network) and has a clear structure and hierarchy.

The construction of such a system allows you to connect all workplaces in one or several buildings, an office into a single network that transmits video images and audio signals, in addition to basic data, network parameters, and settings. However, here we explain all about structured cabling from its features to installation:

What is a Structured Cabling System (SCS)? 

SCS is an integrated cable system that has a clear division into smaller sublevels that perform specific tasks, and a hierarchy. SCS allows you to combine in a single system from one office to several buildings. To build a network using special equipment and components: 

• Cables and cords (connecting); 
• Modular jacks; 
• Patch panels; 
• Information sockets; 
• Cable connectors; 
• Auxiliary equipment. 

Structured cabling systems (SCS) are designed based on the following principles: 

• Redundancy; 
• Universality; 
• Structuring. 

The first principle characterizes the construction of a cable system without taking into account today's needs, and on a regulatory basis that regulates the required number of outlets based on the size of the premises and their topology. 

Therefore, when conducting SCS, a larger volume is laid than is necessary at the moment, and further connection of additional workplaces should not cause difficulties. 

The second principle is universality. It implies the use of standards and norms when building a cable system, that is, SCS is built according to approved standards, and not for specific tasks. This principle allows further connection to the network of additional equipment from any manufacturers. 

The third principle is the structuredness. It implies the delegation of certain functions to individual subsystems. There is a breakdown of the overall cable system into smaller subsystems that strictly solve their problems. 

SCS Installation Features 

The installation process of SCS provides for the following steps: 

• Site survey, identification of weaknesses and prediction of the load in the future 
• Preparation of equipment, tools and facilities 
• Marking stations for servers, telecommunication cabinets, as well as communication racks 
• Installation of cable networks 
• Implementation of assembly, as well as the configuration of server racks, cabinets 
• Checking the performance and functions of the cable system 
• Commissioning of the project and the launch of the system. 

SCS Benefits for Business 

• The wide popularity of structured cable networks in business is due to a number of their positive qualities: 
• High-speed data transfer; 
• Long warranty period; 
• Fully justified initial cost. The return on investment is due to the reliability of the system and the long term of its operation; 
• The invariability of the network, even with its rapid development and expansion of the business; 
• The presence of open architecture; 
• The ability to transmit data on a bandwidth; 
• Ensuring uninterrupted and stable operation of all automated processes and devices (printers, computers, etc.); 
• Modularity, the possibility of making small changes, as well as building; 
• Full independence from changes in information technology; 
• Application of standard materials and components.

SCS is used in telephone, computer, security networks. It can be used to organize fire safety. Thanks to the complete independence of this system from the end equipment, users can form the most flexible infrastructure.

The system is also suitable for the installation of video surveillance, information storage servers, fast and secure data transfer between offices, small enterprises, individual employees. The use of SCS in the enterprise allows network administrators to control the operation of the entire cable system. 

Installation of Structured Cabling 

Cabling installations can be carried out simultaneously with the implementation of security systems, fire, and other alarms and be integrated into a single system. All work is carried out in compliance with fire safety rules, sanitary standards and international or other SCS standards. Most often, work is carried out simultaneously with repairs, equipment upgrades, and other similar work. 

Where to Order Installation of SCS? 

We offer installation, upgrading, and maintenance services for structured cabling systems. All types of work are carried out by experienced and highly qualified specialists. They use only professional equipment and innovative technological solutions. In addition, they can perform data cabling standards in Australia without any trouble. 

The installation of SCS is carried out in full accordance with the rules, norms, and standards that are indicated in the state regulatory documentation. The company's specialists are conscientious in the performance of their work. Therefore, do not worry about unpleasant consequences. All types of services are warranted. 

‘5’ Future Trends Of VOIP System!

Technology is constantly evolving. The same goes for the telecommunication industry. Over the past few years, they jointly developed and spawned voice over Internet Protocol (VoIP) services. These systems help enterprises increase productivity by creating a single business communication system all through broadband internet. The result is astounding and therefore controversial in many industries.

VoIP already offers a low-cost and easily accessible way to communicate worldwide for both businesses and consumers. As with benefits like cost-savings, efficiency, flexibility, and scalability, enterprises can use the power of VoIP to expand and improve your business operations. Regardless of personal preference, there are 5 trends that pave the way for the rich world of VoIP.

Unified Communication (UC)

VoIP providers expect communication to be possible with one system. This means that calls, text messages, emails and voice messages can be processed by one provider. In the end, the system promises to be more efficient and effective than existing data and voice communications solutions. 

One fall that can be expected due to the risk of lowering the speed of broadband communication, which will lead to a disconnection of telephone systems. It is necessary to create and implement backup measures to eliminate downtime or errors in the telecommunication network. After overcoming this difficulty, a unified communication system can be introduced.

5G Technology

VoIP is expected to expand significantly with 5G technology. 4G currently works quite well, but with higher internet speeds, the communications industry can continue to grow and flourish. 5G is expected to lead to faster connectivity and faster response. This will help improve the quality of landline calls, making it even better than  4G mobile phones.

Artificial Intelligence

Artificial intelligence (AI) and machine learning are the new trends, which are used in the telecommunication industry for enhancing the VoIP systems. AI has the ability to automatically repair quality of service (QoS) issues caused by network issues or latency. In addition, it will strategically heal the network without the involvement of humans. 

AI can improve customer service by analyzing the speech recognition in voice conversations and emails in real-time. At the same time, AI is also enhancing the capabilities of call answering, message automation via voice assistants, such as Alexa, Cortana, and Siri. These VoIP bots could handle FAQ-type inquiries of customers, issues, and also can resolve other escalated issues.

Cloud Usage

Storage is an essential part of VoIP systems. If there is not enough space to store all the data necessary for VoIP to work, the system will not develop. Enter the cloud. As an alternative to expensive storage systems, the cloud is a great solution for those who want large VoIP systems. 

Transferring storage from on-premises banks to the cloud is both cost-effective and risky in terms of security. To ensure that information uploaded by the business to the cloud is not compromised, additional security protocols must be introduced. Although there are some kinks that need to be developed, the result is expected to lead to the best sound quality, Unified Communications System and ease of access without location restrictions.

Security 

Security issues when it comes to the Internet is a hot topic. Hackers always strengthen their game in the field of Internet fraud, bypassing security systems and breaking firewalls. In order for a VoIP to be protected against hacking, emergency security measures must be taken. 

Otherwise, no one in the business world will trust or depend on VoIP for their business telecommunications solutions. Currently, there are companies that audit office telephone systems using broadband and create more sophisticated and reliable firewalls and security features that reduce the risk of unauthorized access.

Findings

These above-mentioned trends are showing how telecommunication industries using the power of VoIP. Historically, VoIP has been used by large companies that need a complete system. However, small businesses are starting to jump on the bandwagon for several reasons. Some of them include:

• Overhead can be reduced with the possibility of having remote employees.
• Using the cloud reduces the cost of a VoIP system; no longer need expensive storage banks.
• Competition of several VoIP companies helps lower startup and operating costs.
• if you want to install the data cables, you can read the data cabling standards of Australia for easy installation and flexibility.